Trust Centre
Also known as: Trust Center, Trust portal, Security portal
A Trust Centre is the customer-facing surface where a software vendor exposes its certifications, policies, sub-processors, and live compliance posture to prospects, customers, and their auditors. The modern Trust Centre replaces emailed PDF security questionnaires.
What the Trust Centre is for
Enterprise procurement teams now expect a live Trust Centre as a precondition for the security review. The alternative is a multi-week email round of PDF questionnaires per deal, which scales poorly and produces inconsistent answers.
A Trust Centre exposes the standing answers (certifications, sub-processor lists, policy documents, breach history) once, and points buyers and their auditors at them. Custom enterprise-specific questions still happen, but the baseline information no longer has to be reproduced per deal.
Hosted vs embedded
Most Trust Centres are hosted: a standalone page on a vendor.com/trust-centre domain, often built on a third-party platform that exposes its own branding alongside the vendor’s. Embedded Trust Centres run inside the vendor’s own site in the vendor’s own branding. The data and the layout are unified, with no third-party page break.